Ransomware attacks have become so lucrative and formalized that many cybercriminal organizations now operate with traditional corporate structures, including human resources…

A closer look

Ransomware attacks have become so lucrative and formalized that many cybercriminal organizations now operate with traditional corporate structures, including human resources departments, customer service hotlines, and paid time off. If a hospital or municipal government gets hacked, they can literally hop on a live chat with a politely professional tech support agent who will walk them through purchasing bitcoin to unlock their critical data. These syndicates even have internal dispute resolution and performance bonuses for their top-earning hackers. It is deeply depressing to realize that Eastern European extortion rings offer better employee benefits and customer service than most legitimate internet service providers