The joke came from Chris Pratt, not the script
The “network connectivity problems” diagnosis was completely improvised. Pratt came up with the line in character as Andy Dwyer, turning a routine computer-fix-it moment into a miniature display of Andy’s peculiar confidence: he sounds as if he knows exactly what is wrong, even when the diagnosis itself is the joke.
Why an off-the-cuff line works
Improvisation is not the same as an entire scene being made up on the spot. In a scripted comedy, an actor can add a line or reaction while the scene still follows its planned setup. Here, the recognizable, technical-sounding phrase gives Andy’s casual certainty an extra layer of absurdity. The humor depends on the contrast between the official-sounding diagnosis and the character delivering it.
That small bit of spontaneity also helps explain why some sitcom moments feel so naturally silly: a character’s voice can become funny enough that a made-up line seems exactly like something they would say.
