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A few screws in a retail pack can cost far more per screw than fasteners bought by the box for a factory. The pack is small; the markup is not.
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A streaming stick’s processor may be fine for the software it launched with, then struggle after a couple of updates. Even moving through simple menus can get…
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A pair of hiking boots can be bought for a person who mostly sits on the sofa. People sometimes shop for the active version of themselves they hope to become,…
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IKEA's furniture names started as an alternative to numbers. The company says Ingvar Kamprad found numbers difficult to remember, so products received names…
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When stores began letting shoppers handle displayed goods in the mid-19th century, some merchandise walked out unpaid. Retailers accepted the shoplifting risk…
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In studies of the presenter's paradox, people assembling a bundle expected an additional item to improve it. Recipients sometimes evaluated the combination…
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Opening a laptop can make a return costly: some retailers charge a substantial percentage fee, saying it covers testing and repackaging. The fee can be enough…
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